Industries · Auto repair
The customer declined the brakes in March. Nobody has spoken to him since.
Every declined brake job, every estimate that drove off, every yellow line on a courtesy inspection is already sitting in your shop management system — priced, dated, and ignored. The Revenue Review reads your own repair orders and estimates, finds where work dies after the write-up, and in two weeks tells you what that unworked list is worth in dollars every month.
Or call +1 (202) 600-6027 — a person answers.
The pattern
You have probably seen all three of these this quarter.
01
The declined brake job
Rear pads at three millimeters, photographed on the courtesy inspection, quoted at the counter. The customer winced, paid for the oil change, and said next time. The RO closed, no follow-up date ever existed, and next time happened at the chain store with a coupon.
02
The estimate that drove off
A walk-in after a parking-lot hit. Your estimator wrote it up in CCC, printed it, and said call us when you hear from the adjuster. Nobody logged the claim, nobody called Thursday, and the insurer’s DRP list quietly did the rest.
03
The yellow findings graveyard
Your tech shot nine photos on the DVI — tie rod, cabin filter, weeping valve cover. The customer approved the alignment and nothing else. Those findings now live in a closed ticket nobody will open again, until the same tech shoots the same photos next spring.
What we price
The leaks that get a monthly dollar figure.
- Declined and deferred work sitting in closed repair orders with no follow-up date on it
- Estimates — mechanical and collision — that left the lot and never came back
- Yellow DVI findings approved by nobody and never re-presented at the next visit
- Calls that hit the counter during the morning rush and never became appointments
- Finished ROs that never got a review ask, a rebook, or a maintenance reminder
The records we read
We take read-only access to the shop management system you already run — Tekmetric, Shop-Ware, Mitchell 1, Shopmonkey — plus the estimating side if you do collision (CCC ONE), your phone logs, and the appointment book. Read-only, and we never touch a live RO.
Three questions
If any of these takes more than a minute, that is the finding.
01
What is the dollar total of declined work sitting in repair orders you closed over the last twelve months?
02
Of the estimates written at your counter last month, how many turned into a repair order?
03
How many calls rang the front desk during last Monday’s rush and were never answered or returned?
Not knowing them is not a failing — it is the exact gap The Revenue Review is built to close. More straight answers: fourteen of them, in writing.
If the numbers earn it
What gets built afterwards — in your terms.
- Revenue recovery →
- Every declined line and yellow finding gets a date, an owner, and a follow-up that actually fires — tied to mileage and season, not to whenever a slow Tuesday reminds somebody.
- Client communication →
- Every estimate that leaves without booking gets a next touch on the calendar — the day after, and the day the adjuster calls back — instead of dying in the stack by the printer.
- Numbers and alerts →
- A weekly figure for unworked declined dollars, open estimates, and unreturned calls — so a dead follow-up week is visible on Friday, not at the end of the quarter.
Only what the arithmetic justifies — we do not prescribe what we have not diagnosed. The order comes from the Review, not from a brochure.
Who this is not for
We would rather say it here than on the call.
Shops without a year of repair orders in the system — the Review prices leaks in your own records, and a new shop has too little history to read.
Dealership service departments and corporate chains — you have a regional manager for this. We work with the owner whose name is on the building.
Owners convinced the answer is more car count. Your bays already touched the money; we would rather show you where it went than sell you another coupon drop.
Asked on almost every call
The two questions owners here ask first.
- We already run Tekmetric, and it sends follow-up texts. What would you find?
- Nearly every shop we look at owns the follow-up feature and does not work the list. The texts go out; nobody calls the four-figure declines, and nobody knows what the unworked list is worth. The Review prices exactly that — declined dollars, dead estimates, missed calls — from your own records, in monthly terms. Then the fix is built around Tekmetric, not on top of another tool.
- Our bays are full and my writers are slammed. Why do this now?
- Full bays are when follow-up dies — the counter is triaging, not calling March’s declines. The Review asks almost nothing of your team: read-only access and a few conversations. Two weeks later you know what the busy season is quietly leaving behind, and you hold the sequenced list for the first slow week. Start with the free 20-minute call and decide from there.
The next step
Tell us what isn’t getting followed up. We’ll tell you if we can help.
A 20-minute call about your numbers — no deck, and a straight answer either way, including “not yet” if that is the truth.
We call web forms back the same business day. Or skip the form — +1 (202) 600-6027.