Industries · Medspas
Your tox regulars are due every 90 days. Who notices when one slips to five months?
An aesthetic practice leaks quietly: the consult request that sat in Instagram overnight, the membership draft that failed and nobody called, the laser package with sessions still unredeemed, the filler client who never rebooked at checkout. The Revenue Review reads your own booking, charting, and payment records and, in two weeks, puts a monthly dollar figure on every one of those leaks.
Or call +1 (202) 600-6027 — a person answers.
The pattern
You have probably seen all three of these this quarter.
01
The DM that booked elsewhere
A woman asks about lip filler in your Instagram DMs at 9:40 on a Tuesday night. Your front desk sees it at ten the next morning, between checkouts. By then she has a consult on the books at the medspa two exits down — the one that answered in four minutes.
02
The membership that died quietly
A card on file expires and the monthly draft fails. The system logs it in a report nobody opens; she keeps her banked credits and stops coming in. By the time anyone notices, she is a lapsed member with a balance on the books and a standing appointment somewhere else.
03
The regular who drifted
She came in like clockwork for three years — tox every twelve weeks, filler twice a year, product at checkout. Then she skipped a cycle and nobody called, because no report flagged her as anything but happy. Your best clients do not complain on the way out; they just stop booking.
What we price
The leaks that get a monthly dollar figure.
- Consult requests from Instagram, Google, and your website that sit unanswered past the hour they arrive
- Consults that end in a quoted treatment plan and never get a follow-up call
- Membership drafts that fail on an expired card and quietly stay failed
- Laser and facial packages paid in full, stalled at session three, never rescheduled
- Tox regulars past their treatment window with no recall list and no outreach
The records we read
We take read-only access to your booking and point-of-sale platform (Boulevard, Mindbody, Zenoti), your charting or EMR (Aesthetic Record, Nextech, PatientNow), and the places consults actually arrive — the Instagram inbox, Google Business Profile, website forms. We read; nobody on your team changes how they work.
Three questions
If any of these takes more than a minute, that is the finding.
01
How many consult requests hit your Instagram, Google listing, and website last month — and how many of them booked?
02
How many membership drafts failed in the last three months, and how many of those members ever got a call?
03
How many of your tox regulars are past their treatment window right now, with nothing on the calendar?
Not knowing them is not a failing — it is the exact gap The Revenue Review is built to close. More straight answers: fourteen of them, in writing.
If the numbers earn it
What gets built afterwards — in your terms.
- New-client systems →
- Every consult request — Instagram DM, Google message, website form — gets an answer in minutes and a hold on the injector’s calendar the same day, with a deposit taken before the slot is confirmed.
- Client communication →
- Pre-care instructions go out before every appointment and a post-care check-in lands after, so a filler client hears from you on day two instead of calling worried — and the rebooking ask arrives while she still loves the mirror.
- Revenue recovery →
- A standing list of failed membership drafts, stalled package sessions, and regulars past their tox window — worked every week, so nobody lapses just because nobody noticed.
Only what the arithmetic justifies — we do not prescribe what we have not diagnosed. The order comes from the Review, not from a brochure.
Who this is not for
We would rather say it here than on the call.
Brand-new practices still building a book — the Review prices leaks in an existing client base, and yours needs volume first.
Owners shopping for a marketing agency. We do not run your ads or your Reels; we fix what happens after someone raises a hand.
Injectors convinced the front desk already answers every DM within minutes — fine; the records will settle it either way.
Asked on almost every call
The two questions owners here ask first.
- We already run Boulevard and it has reports — what would you find that we cannot?
- Boulevard, Mindbody, Zenoti — all excellent at booking and checkout, and all blind to what never made it in. Your platform can’t see the DM that sat overnight, the consult that never turned into a treatment plan, or the regular who quietly stopped booking. The Review joins what sits in your booking system to what sits in your inboxes and your failed drafts, and prices the gap in monthly dollars. The fix list that comes out of it mostly runs inside the tools you already own.
- We’re walking into our busiest quarter — should we wait until things calm down?
- Busy season is when the leaks run widest: more consult requests waiting, more checkouts without a rebook, more failed drafts buried under the rush. The Review is read-only, so your injectors keep injecting and nothing about the schedule changes while we work. Two weeks later you know what the rush actually cost, with a sequenced fix list in hand. Start with the free 20-minute call — if the timing is genuinely wrong, we’ll say so.
The next step
Tell us what isn’t getting followed up. We’ll tell you if we can help.
A 20-minute call about your numbers — no deck, and a straight answer either way, including “not yet” if that is the truth.
We call web forms back the same business day. Or skip the form — +1 (202) 600-6027.